service design

Service design is successful because it focuses on the needs of users; it’s about understanding the context and culture of the stakeholders involved. Ultimately, it encourages innovative thinking and creative problem solving.

Proekspert helps you build people-centered services and products using a design thinking approach.
With the help of our design team, you will see challenges from a different perspective, develop services and implement improvements that fulfill your business needs, and deliver a better customer experience.




  • Customer journey mapping
  • Storyboards
  • Design workshops including GV Design Sprint
  • Innovation workshops
  • User interviews with live prototypes


  • Telco systems and portals
  • Fintech solutions
  • Self-service platforms
  • Data-driven businesses
  • Web/mobile applications


Telia Company, IPF Digital, Europark, TavexWise AS, Let’s Do It World, Danfoss Group, B. Braun Medical

Change the way you tackle problems, and go beyond what your customers think they need. Let’s reinvent your service together.